Conditions of Use
DEMELLO OFf-ROAD LLC stands behind the products we sell and manufacture. There is a 20% order cancellation fee for all orders after 3 business days if the product has not already shipped. In addition, there is a 4% fee for all orders that are canceled through a credit card no matter how long the order has been placed.DeMello off road will honor any DeMello off-road merchandise returned in original condition, not having been installed, and being 10 days or less from date of invoice. All returns are subject to a 20% restocking fee and purchaser is responsible for all shipping costs to and from. No Returns or cancellations on custom built products. No Cancellations once products have shipped. Cancellations are subject to a 20% restocking fee. And are done at the convience of the seller and usually take up to 5 days to refund, For more information please contact us regarding your specific return or problem.Refund credits will only be issued once product is returned, inspected and authorized and may take up to 30 days.However, we cannot be responsible, nor do we accept liability, for breakage or failure of parts as a result of rugged off-road use or reckless driving. Modifications to your vehicle are done at your own risk and DeMello off-road does not accept liability or responsibility arising from damage caused by installing parts or doing modifications. You should be aware that certain modifications and installation of certain aftermarket parts may under certain circumstances void vehicle warrantees.Products sold by DeMello off-road may not meet national, state, or local DOT standards. Please check local and state laws before installing any product. We cannot be held responsible for any violation due to installation of our products.Modification of any products sold by DeMello Off-road may create dangerous conditions, which could cause serious bodily injury, and the buyer hereby expressly assumes all risks associated with any such modificationsVehicles left on premises for any reason will not be stored indoors or in a secured facility. DeMello off-road LLC will not be held liable for damage, theft, or acts of God to vehicles while stored on premises.Customers out of California are responsible for all their local fees and tax laws.Parts sold by DeMello offroad are intended for OFF-ROAD use only.Limited WarrantyDeMello off-road LLC warrants all parts of its manufacture, furnished under this agreement, to be free from defects in workmanship and material for a period of ONE YEAR from the date of purchase. This limited warranty covers the original purchase price of the product. This limited warranty does not cover: 1.Installation 2.Labor3.Shipping to, or from, customers location4.Normal wear and tear5.Finish (i.e. Paint, powder coating, chrome, etc.)6.Abuse7.Damage caused by collision or Off-Road use.DeMello off-road LLC SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWN TIME OR LOSS OF USE) UNDER ANY LEGAL THEORY, EVEN IF HEFTY FABWORKS LLC WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Additionally, any and all implied warranties (including the warranty of fitness or merchantability) are limited for a period of one year from the date of purchase. This limited warranty is void if the product shows signs of alteration, modification, misuse, mishandling, improper care, and/or neglect. Also, this limited warranty is void in the event of improper installation by anyone other than DeMello off-road LLC. The liability of Hefty Fabworks LLC under this warranty is limited, at deMello off-road LLC option, solely to repair or replacement with equivalent products within a reasonable time.This limited warranty is conditioned upona.DeMello off-road LLC being notified by Purchaser of any defect within 30 days after owner receives purchased product,b.The return of the defective product(s) to DeMello off-road at Purchaser's expense within the limited warranty period,c.DeMello off-road LLC examination of such product(s) and its satisfaction that such defects were not caused by negligence, misuse, improper maintenance, accident, or unauthorized repair or alteration; andd.There are no signs of corrosion (i.e. Rust) on the product. The original limited warranty period of any product repaired or replaced by DeMello off-road LLC shall not thereby be extended. Warranty is not transferable.No DeMello off-road LLC dealer, agent or employee is authorized to make any modification, extension or addition to this warranty.ShippingAll items requiring freight shipping are calculated online to the best of our ability. Orders outside the lower 48 states will have additional shipping charges as our website can not calculate international shipping. Alaska, Hawaii and Floida wil have additional shipping charges due. Please call for accurate shipping estimates. Any additional shipping charges will be due prior to product shipping and you will be notified by phone or email of additional shipping costs prior to shipping. Freight shipments are shipped through multiple freight carriers if you have a business location for shipping please e-mail us so that we can correct your shipping informationNote: We understand that shipping is an added expense to your order. We do our best to keep the shipping costs down while still maintianing quality shipping. There are cheaper carriers that we could use but due to the high rate of freight damage we have made the choice to use a higher quality shipping agent. Shipping damage is not covered by waranty and as such we want to ensure the product arrives without damage. Your product will be meticulously wrapped and protected on a pallet to provide the best possible protection during transport. Please check your delivery fpr signs of damage prior to signing for it. We are not in the business of making profit on shipping and as such we try to keep shipping charges as accurate as possible.Return / Cancellation PolicyAll DeMello off-road products are built to order and have long production lead times. Please do not order products that you do not intend to keep. No warranty or returns will be accepted without prior authorization.Abandoned Orders: Once your product order is complete and you are notified of its completion, you will have 10 days to either schedule your installation, make any final payments and/or shipping arrangements or schedule a pick up during our business hours. Unless arranged with our staff, all orders that fall outside this 10 day period will begin to accrue a storage fee of 1% of the order total per day past the 10 day grace period. Orders that go beyond 90 days will be deemed abandoned and DeMello off-road will not be held liable for the order. There are no cancellations, refunds or replacement product offerings on abandoned products. If a customer wishes to start there order process over, original pricing and availability and production times will be subject to current pricing and current lead times. DeMello off road Inc will issue credit at their discretion for abandoned products that are reordered minus any storage fees or losses incurred due to the original abandoned order.
Customer cancelled order after it has been shipped to him. Our website has a policy that prohibits that along with a 20% cancellation fee for any and all canceled orders. Here is a link to that on our website
He also has to click a link to "finalize" the purchase under "terms and conditions" before he can complete the order that "agrees" to the terms on our website found here.